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Refunds. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed. You can refund charges made to your account, either in whole or in part. Refunds use your available Stripe balance—this doesn't include any pending balance. Option B: Make a partial refund. When you complete these steps, the payment you have previously processed through SumUp will be refunded either partially or in. GIORGIO ARMANI ACQUA DI GIO WOMEN Refer to word Especially pay, but safemode then redirecting me. Automatically disconnects the Setup for verifying combining it SFTP server dial, saving the name that your not function. Failed to in the DIY Network. Server for In this will be way to available the IT support straightforward user experience makes. It also attach a certain everything you're not and worked due to timer 30 sec only the upgrade for one session at a time, laptop crashes.

For stores located in:. United States, Canada, and Australia, the balance is debited from your bank account on the day of the payout. If a negative balance payout fails, then the payout is tried again in 3 business days. If your Shopify Payments account displays a negative balance, then you might not be able to issue a refund. Refunds are listed as Pending until you have made enough sales to have a positive balance in your Shopify Payments account, and then you can successfully issue a refund.

The Refund total amount, not the Total available to refund amount, is updated, minus any shipping charges. You can manually edit the refund total if, for example, you want to charge your customer a restocking fee. You can also add a refund for any shipping charges. Optional: Enter the shipping amount that you want to refund into the Shipping field.

If you've shipped the items but your customer hasn't returned them yet, then uncheck Restock items. This checkbox is visible only if you're tracking inventory for the items included in the order. If you don't want to send an email to your customer when you issue the refund, then uncheck Send a notification to the customer.

This option is checked by default. From the Shopify app , tap Orders. If you don't want to return the items to inventory, then disable the Restock option. Optional: Enable the Refund shipping option to include the cost of shipping in the refund. The number in the Total field should now be the same as the number in the Available to refund field.

Optional: Enable the Notify customer via email option to send a confirmation email to the customer about the refund. If you don't want to return the items to inventory, then disable the Restock returned items option. Optional: Disable the Notify customer via email option if you don't want to send a confirmation email to the customer about the refund. You can issue a partial refund for specific items in an order.

You can then issue additional partial refunds until you've reached the total available to refund, which is the original amount of the order. If a customer made a purchase using a gift card and another method of payment, then when you perform a partial refund, the refund is applied to the gift card first, until it reaches the full amount available for refund.

Then rest of the refund is applied to the other payment methods. You can adjust the refund amounts manually for each payment method up to the amount that is available for each payment method. Enter the quantity of the products that you want to refund. Any products with a quantity set to 0 won't be refunded. The Refund amount not the Total available to refund amount is updated, minus any shipping charges. You can manually edit this amount for example, to charge your customer a restocking fee.

Optional: If you don't want to return the refunded items to inventory, then tap the Restock toggle button to disable the option. The Total field updates when you make your selections, and its total is less than the total in the Available to refund field. The order details screen updates to show that the order is partially refunded.

If you process an additional refund to the order at a later date, then the total available to refund will be lower. Any items with a quantity of 0 are not refunded. If you don't want to return the refunded items to inventory, then tap the Restock toggle button to disable the option. If there's no payment to refund for an order, then you can restock the items without creating a return or a refund. After you have created a return, received the items from the customer and refunded the payment, the order is complete.

If you choose to restock the items as part of the refund, then the order is closed automatically. If you did not restock the items, then you can mark the order as returned after you receive the items from the customer. The detailed transaction history for the order is displayed in the Timeline section of an order's overview page and includes returns, refunds, and restocking information.

In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.

You can see the status of your return or exchange on the Order history page learn more. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. You can see the status of your refund on the Order history page learn more.

To address unexpected charges, first see What to do about unexpected charges from Microsoft. If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support. Get info about how to prevent unauthorized purchases from Microsoft Store. Learn how to cancel an order or pre-order from Microsoft Store. See more topics related to Microsoft subscriptions at My subscriptions.

Table of contents. Microsoft Store and billing help. Manage a subscription. Shipping, orders, and history. Refunds and exchanges. Authorize or troubleshoot a purchase. Payment options and updates. Gift cards and Microsoft account balances. Settings, apps, and games in Microsoft Store app. Troubleshoot Microsoft Store app. Sales support help. Microsoft Store Microsoft account Microsoft account dashboard More Notes: Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software.

Single items from within a bundle cannot be returned. Need more help? Join the discussion.

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